Discrimination is against the law. Phoebe Putney Health System Entities (Phoebe) comply with applicable Federal civil rights laws and do not discriminate, exclude people, or treat them less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, religion, ethnicity, sex (including sex characteristics, intersex trait, pregnancy or related conditions, sexual orientation, gender identity or expression, and sex stereotypes) or any other basis prohibited by state or federal law or regulation.
Phoebe
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, auxiliary aids and services, or language assistance services, contact Guest Services at 229-312-1321.
If you believe Phoebe has failed to provide these services or discriminated in another way, you can file a grievance with the hospital’s Section 1557 Coordinator in person or by mail, fax, or email. You may email your complaint to [email protected] or arrange an in person or telephone meeting by calling 1-844-606-1766. You may mail a complaint to:
Section 1557 Coordinator, PO Box 3770, Albany, Georgia 31708. You can also file a complaint by visiting phoebehealth.navexone.com/intake.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.